At MockupOutfits, we create and sell high-quality digital products designed to help creatives and online sellers present their work more effectively. Please read our refund policy carefully before making a purchase.
1. Digital Product Sales Are Final
Due to the nature of digital products, all sales are final and non-refundable once the files have been downloaded or accessed.
As digital items cannot be returned or “un-downloaded,” we are unable to offer refunds, exchanges, or cancellations.
2. Accidental Purchases or Duplicate Orders
If you accidentally purchased the same item twice or experienced a billing issue, please contact us within 7 days of purchase. We will review the request and may issue a refund only if the files have not been downloaded.
3. File Issues or Technical Problems
If you experience any problems with the file (such as it being corrupted or not opening properly), please contact us at [Your Email Address] with:
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Your order number
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A description of the issue
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A screenshot if applicable
We will be happy to assist you by troubleshooting the issue or sending a replacement file.
4. Product Descriptions & Compatibility
Please make sure to read the product descriptions carefully before purchasing. It is your responsibility to ensure compatibility with your software (e.g., Canva, Photoshop, etc.).
If you’re unsure about a product, feel free to reach out before buying.
5. Contact Us
If you have any questions or concerns regarding this policy, please contact us:
📧 info@mockupoutfits.com
🌐 https://mockupoutfits.com